ABOUT US

Sean Pierre is a senior customer experience and operations leader with more than 25 years of success transforming complex service organizations across SaaS, healthcare, government, and multi‑site environments. As the founder of CommandPoint Consulting LLC, he brings a rare blend of CX strategy, operational discipline, governance expertise, and business resilience leadership—grounded in Marine Corps principles of clarity, accountability, and execution.

Throughout his career, Sean has built and led high‑performing teams responsible for customer experience, service delivery, sales enablement, and large‑scale operational performance. His work spans redesigning CX operating models, strengthening governance frameworks, optimizing multi‑state service operations, and implementing resilience strategies that protect organizations in high‑stakes, regulated environments. He is known for bridging strategy and execution, especially in organizations where customer trust, compliance, and operational precision are mission‑critical.

Before launching CommandPoint Consulting, Sean held senior leadership roles including Director of Customer Experience at OpenWorks and key operational leadership positions at Public Consulting Group/Public Partnerships, where he supported consumer‑directed Medicaid and Medicare programs. His experience includes driving major performance turnarounds, building governance and quality systems, deploying AI‑enabled support tools, and partnering with sales organizations to improve retention, revenue growth, and customer lifetime value.

A former U.S. Marine, Sean brings a mission‑driven mindset to every engagement—ensuring organizations operate with clarity, resilience, and a customer‑centric foundation that scales. He is also an active leader in veteran service, serving on the Executive Board of American Legion Post 65 in Arizona.

Today, Sean helps organizations strengthen their customer experience strategy, streamline operations, mature governance, and build resilient systems that withstand disruption. His approach is practical, disciplined, and outcomes‑driven—designed to help leaders gain control, reduce friction, and deliver consistently exceptional customer experiences.